Cancellation policy

Cancelling your order.

You may cancel your order, for any reason, and receive a full refund provided your order has not been embroidered or shipped after 3 hours of placing the order. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.

Typically, most orders are filled, embroidered, and shipped within 24 to 48 hours from the time they are received. Lazzar USA Inc. can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any canceled orders.

PLEASE NOTE: Cancellations requests may be sent via email to rbecerra@lazzarusa.com or your sales representative and will be approved as applicable, and/or a service representative will call you to discuss. As needed, representatives are also able to assist with urgent order adjustments and cancellation requests as well. Representatives may be reached at (210) 990-0198.

Customers are fully responsible for improperly submitted cancellations.